Store Assistant
If you have the desire to please, greet, help and build rapport with customers both face to face and over the phone whilst using customer relationships to increase sales, then this is the perfect role for you!
Job Purpose
The purpose of the role is to develop sales and maximise branch profitability at our client's showrooms, trade counters and over the phone. You are required to provide an exceptional customer service to support & follow the company's strategy.
Key Duties:
- Ensure showroom & warehouse displays are accurate, current, clean & tidy
- You will help maintain stock levels and carry out daily stock counts
- You will deal with the customers face to face & ensure branch standards are maintained
- Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
- When required check any incoming products against the Proof of Delivery, complete documentation as required and report damaged or missing products to Branch Manager
- Comply with relevant legislation and company policy and procedures (H&S, HR, business controls)
- Ad hoc duties as and when required to meet business needs
Knowledge, Skills & Qualifications:
Essential:
- Customer Service - Desire to please the customer both face to face and over the phone
- Sales drive - Using customer relationships to increase sales through added value and link selling
- Communications skills - Greeting and building rapport with customers. Ability to use questions to help find solutions to customer's problems
- Confident & friendly telephone manner
- Computer Systems Literate - Able to use Microsoft Outlook, Microsoft Office and Kerridge systems in order to complete the job requirements
Desirable:
- Trade Counter Sales experience
- Knowledge of general warehouse duties
- Showroom sales experience
Benefits:
- 28 days holiday plus bank holidays
- Staff discount on our fantastic products!
- Enhanced maternity and paternity pay
- Great pension scheme and up to 4x life assurance
- Full product training
About the Company
When you join CTD, you're joining a family with over 50 years of tiling experience. We have a strong presence in the UK with over 90 branches. We also serve architectural practices, house builders, and builders' merchants, sourcing on-trend tiles from a variety of European suppliers.
How to Apply
If this role is of interest and you would like to learn more, please attach your CV to the link provided and our client will be in direct contact.
Please note: This is a part-time position working 20 hours per week.