Customer Service Representative
- Annual Salary: £28,000 plus annual bonus
- Location: Staines
- Job Type: Full-time
I am recruiting for a Customer Service Representative with a passion for delivering exceptional customer service. This role is ideal for someone with experience in customer service environments such as retail, hospitality, or contact centres. The successful candidate will be the first point of contact for our customers, ensuring their experience is positive and efficient.
Day to day of the role:
- Handle incoming calls from customers, providing timely and accurate responses to their inquiries.
- Interact with customers through email and live chat, ensuring all communication is clear and professional.
- Work collaboratively with team members to resolve customer issues and improve service delivery.
- Maintain a high level of product knowledge to assist customers effectively.
- Demonstrate excellent written skills to correspond with customers across various platforms.
- Contribute to a positive team environment and support colleagues when needed.
Required Skills & Qualifications:
- Proven experience in a customer service environment, such as retail, hospitality, or contact centre.
- Excellent communication skills, both verbal and written.
- Ability to work effectively as part of a team.
- Strong problem-solving skills and the ability to handle customer inquiries with patience and empathy.
- Good organisational skills and the ability to manage multiple tasks simultaneously.
Benefits:
- Competitive salary of £28,000 with the potential for an annual bonus of up to 5%.
- Monday to Friday position with a 35-hour working week (40 hours including one-hour lunch break).
- Hybrid working option with two days a week from home after passing probation.
- Free parking available.
- Generous holiday allowance of 25 days.
- Substantial pension contribution of 8% per month.
- Private healthcare coverage