Who Are Qtech Global?
The best in-class paint spraying solutions. Globally. That's us. That's our mission. With a pooled 102 years' experience in our market, a range of well developed and reliable equipment, we are a dedicated and enthusiastic team giving unforgettable service, global market knowledge and technical expertise. We've been fulfilling this mission since we began in 1997. We work with distributors across the globe who share our enthusiasm for success and quality, and our dedication to customer service. Our success is built from our solutions approach, knowing what you need because we've done our research, and then providing you with the most effective range of developed equipment that you'll ever need. Interested in spray? Not sure what sprayer you need for your work? Or want to see some spraying action? Our new website has all the information you need to know to get started on your spray journey.
Follow us at:
Instagram > @QTechspray
Facebook > @QTechspray
Tik Tok > @QTechspray
www.qtechspray.com
The Role
Key Responsibilities
This is a full time, permanent role in an office environment and the Customer Service advisor will act as first point of contact for new and existing professional trades customers. Reporting to the General Manager, the Customer Service Executive will manage customer accounts to ensure orders are process and deadlines are met. The Customer Service Executive will work closely with members of the sales team and other departments regarding pricing, stock availability and customer queries.
- Processing sales order on ERP.
- Acting as first point of contact for customer calls and dealing with all efficiently and redirecting to the correct areas.
- Develop lasting relationships with key customers.
- Communicating to customers regarding all queries including short deliveries, back orders etc.
- Monitoring sales inbox where necessary at agreed times of day.
- Liaising and supporting all departments to help resolve customer issues.
- Assist customers in placing their order.
- Provide Product Information to all customers.
- Follow correct procedures for all daily tasks.
- Prioritising orders based on the areas they are going or which transport they are going on e.g. Express UK order customers, European orders etc.
- Assisting with Customer Returns when necessary.
- Support customer meetings, trade shows and events.
- Use the CRM system to maintain customer records, log opportunities.
- Effectively qualify quote requests.
- Provide accounts assistance when required.
Experience & Qualifications
- Experience in a similar role.
- GCSE Grade C minimum in both Maths and English (or equivalent).
- Good computer skills including Word, Outlook and Excel.
- Excellent verbal & written English.
- Strong attention to detail.
- Commercial awareness.
- Excellent communication skills.
- Good listener.
- Ability to prioritise work load.
- Able to work under pressure and meet deadlines.
- Ability to work as a team member and individually.
Salary £23k to £27k depending on skills and expierence.
Free Parking on site.
Modern and luxurious office environment.
Location of Work
QTech Global Ltd
Welkin House,
Milton Hill, Steventon,
Abingdon,
Oxfordshire,
OX13 6AB