Are you an experienced Customer Service Representative?
Do you consider yourself to be organised, communicative, and an asset to a busy team?
Are you based in or around Bardon Hill, Coalville, LE67 1TD?
We have a Customer Service Representative role available within Holcim UK.
This role is ideal for someone with strong communication and planning skills and is confident, customer-facing, and proactive.
Role: Customer Service Representative
Location: Bardon Hill, Coalville, LE67 1TD (Hybrid 2-3 days/week after initial on-site training)
Rate: Up to £13.50 per hour
Contract length: 6 months (potential to extend to 12 months)
Shift Patterns: Monday to Friday, 8:30 - 17:00 (37.5 hours/week)
Responsibilities:
- Plan and schedule asphalt production across 4 plants in the Midlands.
- Coordinate deliveries to meet customer needs.
- Be the central contact point for customer orders, updates, and issue resolution.
- Use systems like Salesforce, E1, Genesis, and Excel to manage workflows and track KPIs.
- Monitor order progress and communicate to prevent delays.
- Resolve invoice queries, complaints, and product issues with professionalism.
- Work closely with production and dispatch teams to align priorities and availability.
- Forward program orders and identify spare capacity.
- Support a customer-first culture within the team.
Essential requirements:
- Previous experience in customer service, sales support, planning, or logistics.
- Excellent communication and organisational skills.
- Proficiency with Microsoft Excel.
- Ability to work under pressure and juggle multiple priorities.
- Proactive, confident, and a team player.
Desirable requirements:
- Driving license and use of a car
- Knowledge of Salesforce, E1, Genesis (training will be provided)
Benefits:
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300* for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including: Right to work check, DBS check, and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.