ARE YOU THE ONE?
As our Training and Content Specialist for our client EE, you will work with the client to bring their strategy and direction of product training to life.Your role will be crucial in promoting brand advocacy and driving sell-out within customer channels and EE internal teams.
Your key responsibilities will include planning, developing, and evaluating both current and new product training programs to achieve departmental goals and objectives.Leveraging your expertise in people management and development, you will lead the training for EE across retail programs, online training, and content project management. You will collaborate with the senior management team to ensure timely, cost-effective delivery of learning solutions while continually improving to boost business performance.
You will have extensive experience in people and project management, able to drive growth and innovation within our training team, delivering a best-in-class service to our client.
Location: National
WHAT YOU'LL BE UP TO
TRAINING DELIVERY & EXECUTION
- Training new employees on how we want them to operate within EE and the expectations of the role
- Research and develop a range of training programs to meet the demands of sales staff
- Create innovative strategies using the latest trends in behavioural science to enhance media consumption and learning
- Create content, attend, and deliver training events, providing expert product knowledge for retail and contact centre partners, including business conferences, PR events, and activations
PRODUCT & COMPETITOR ANALYSIS
- Monitor future product and market changes and their impact on training requirements
- Stay updated on competitor insights and create strategies to respond through remote learning
- Engage in creative planning to compete in the market
STAKEHOLDER & STRATEGY EXECUTION
- Work with senior stakeholders within Blue Square and the client to execute outstanding training delivery
- Plan and execute virtual initiatives for training teams and retail partners
- Create and improve market-leading training support materials
- Align with stakeholders and influence across client and Blue Square HQ team
- Establish relationships with retailers and channels at all levels
SALES IMPACT
- Monitor future product and market changes and their impact on training requirements.
- Stay updated on competitor insights and create strategies to respond through remote learning
- Drive sales through physical and virtual training sessions
- Assess training effectiveness and implement improvements based on feedback and sales performance impact
PROJECT MANAGEMENT
- Build contingency plans as part of the project management process to ensure client goals and ambitions are exceeded
- Consider product launch timescales when creating training content
- Manage time effectively to ensure content is ready and rolled out during launc
ARE YOU OUR PERFECT PARTNER?
- You're a content creator able to use the latest content creation software
- You have previous experience in taking a brief, creating and launching training programmes able to demonstrate the return on investment
- You're passionate about delivering exceptional customer experiences with a progress-over-perfection mindset
- You're engaging and enthusiastic, comfortable delivering training to audiences of 20+ with the ability to flex your approach to the audience
- You're innovative and organised, continuously seeking improvements in retail operations
- You're an outstanding communicator, with excellent stakeholder management skills, able to engage effectively with clients, team members, and stakeholders
- Full UK Driving License required
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £40,000 - £45,000 Per Annum
- Performance Bonus: 10%
- 6 month fixed term contract
- Company Car Company Sick Pay
- Client Discounts
- Life Assurance: 4 times your annual salary
- Perkbox (Rewards Portal)
- Development Opportunities- our teams have historically moved into all manner of other jobs!
- ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher!
WHO ARE WE?
We're Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world's most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do. At the heart of our agency are our ETHIC values - and we're on a mission to work with individuals who share and believe in them.