- Mon - Fri 9am - 6pm
- Hybrid working
- £37,000 + Commission
Job Title: Senior Property Manager
Seeking a dynamic Senior Property Manager to join our thriving Property Management Department. The ideal candidate will have 3 to 5 years of property management experience and excel in a high-pressure environment. We are looking for an energetic individual who takes pride in delivering exceptional service and thrives in a fast-paced, high-volume setting.
Main Duties:
- Protect our clients' assets and act in their best interests.
- Retain management of the property portfolio.
- Prioritise key maintenance issues (e.g., floods, boilers, leaks, appliances).
- Add value when sending inspection reports.
- Negotiate deposit deductions fairly and efficiently within required timeframes.
- Understand the KPIs required for the role.
- Consistently leave notes on RPS and attach documents to the letters folder.
- Set and follow up on tasks to manage issues personally and support colleagues during absences.
- Develop an understanding of client accounts and statements.
- Attend local branch meetings and participate in morning meetings as per the rota.
- Fulfill inspection requirements.
- Attend weekly one-on-one meetings with the senior leadership team.
- Understand the roles of supporting departments (lettings, compliance, accounts, tenancy progression) and know when to contact them.
- Support the growth and development of colleagues.
- Ensure the current portfolio is fully compliant (e.g., EICR, Gas Safety Certificate).
- Adhere to department standards.
- Inform both tenants and landlords about the end-of-tenancy process.
- Provide guidance on the deposit dilapidations process.
Attributes:
- Ability to work under pressure and seek support/escalate complaints when necessary.
- Excellent organizational and time management skills.
- Proactively seek work where capacity exists.
- Self-aware of knowledge gaps and proactive in addressing them.
- Provide excellent customer service in every interaction with internal colleagues and external clients.
- High engagement and a strong willingness to learn.
If you meet the above criteria and are looking for a challenging yet rewarding role in property management, we would love to hear from you.