Job Reference: /RK/02-09/1282/1
Job Title: Junior Business Analyst
Location: Neville Street, Newcastle
Hours per week: 06:30 to 22:00 on a variable shift, 37.5 hours per week
Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Role Overview
We are seeking to recruit a Junior Business Analyst to join our expanding team, enhance our contract and support our People performance and portfolio. OCS is undertaking an exciting period of growth and change which is expanding the information needs of the contract, the appointment to this role is very important in meeting those needs.
You will support the senior management team with reliable service delivery of systems throughout the contract, in delivering a Safe, efficient, and Quality service to our customers and clients by using a suite of management information.
This is a broad-ranging role in a fast-paced environment and diverse team, providing the post holder with the opportunity to utilise and develop skills in data analysis and business strategy. The post holder will make a key contribution to the business by delivering clear insight into a wide range of data performance metrics, including the scrutiny of underlying trends and the use of benchmarking to measure performance. This will be achieved by working collaboratively with key stakeholders and our talented colleagues, across the contract.
The successful candidate will have a methodical approach, a keen eye for detail and possess well developed numerical, analytical, and organisational skills. Excellent written and oral communication skills are an essential part of the role and will be required to effectively understand, present, and explain complex information to a range of audiences across contract.
Benefits
- Informal hybrid / flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events held in our offices
- Get involved in charity events in the local community
Wellbeing
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to "CHROMA", our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders
Career development and recognition
- Immediate access to "Opportunity" our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards
Key Responsibilities:
- Responsibility for the support function for planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope.
- Operational day to day delivery of a centralised reporting service for the operational teams.
- Operational day to day delivery of a centralised supplies ordering service in line with the agreed process up to and including contract uniforms and PPE.
- Support the accurate reporting of all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams
- Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk.
- Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services.
- Ability to provide data-driven insights and recommendations to influence business strategy and direction.
- Creating Management Information (MI) and doing detailed data analysis, using products such as Microsoft packages, smartsheets and Power BI to deliver and present their findings and proposed solutions where appropriate.
- Where possible, identify and maximise efficiencies in business processes to help generate internal value within the organisation, whilst ensuring compliance is maintained within existing workstreams.
- Facilitating the provision of added value via process and data analysis
- Gather requirements from internal and external users and translate these into technical requirements, authoring and owning discovery documents and processes.
About You:
- Applicants must have the right to work in the UK
- Previous experience of working within a large organisation
- Analytical capabilities with experience of problem solving.
- Excellent written and oral English communication and interpersonal skills.
- Strong proficiency in Microsoft packages, including Excel, Word, and PowerPoint.
- Experience with smartsheets & Power BI
- Ability to transform data into reports, dashboards, and insights.
- Detailed approach to workload
- Experience of working within a high demanding role
- Ability to prioritize workload.
- Experience of working within a team as well as use own initiative
- Must be flexible to the business needs
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!
Al