About the opportunity:
We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions.
We are presenting an exciting opportunity for a 3rd Line Technical Support Analyst to join the highly skilled Technical Support Team in Pitstone.
As a member of the Technical Support Team, you will be responsible for providing advanced technical support to our clients, you will investigate and resolve complex technical issues ensuring the highest levels of service delivery and customer satisfaction.
You will have a deep understanding and hands-on experience of supporting a variety of technologies, including but not limited to: Microsoft Windows Server, Active Directory, Exchange Server, VMware, and network infrastructure.
This is an excellent opportunity to work for a forward-thinking company that values growth, development, and innovation and provides support and opportunities for career progression.
If you have a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service, we would love to hear from you!
Requirements
The successful candidate will be able to demonstrate the following:
- Previous experience in a similar role within a Managed Service Provider environment.
- Strong organisational skills with a great attention to detail
- Ability to work well independently and as part of a team
- Excellent written and verbal communication skills
- Ability to build and maintain strong relationships
- Microsoft Certified Professional certification would be beneficial
- Live within a commutable distance to the offices in Pitstone.
Knowledge and technical experience of the following to a 3rd line level including installation, configuration, and migrations:
- Microsoft 365 - SharePoint, OneDrive, Intune, Entra ID
- Windows Server 2016-2022
- Experience with server hardware and shared storage
- Active Directory
- Group Policy
- Microsoft Hyper-V
- VMware
- Networking (VLANS/NAC)
- Firewall installation and management
- Microsoft Azure
Benefits
In return we are offering:
- A competitive salary up to £42,000 dependent on skills, knowledge, and experience
- Holiday entitlement of 25 days plus bank holidays, increasing by 1 day for each year of service up to a maximum of 28 days
- Pension contributions
Interested? Then APPLY now for immediate consideration.
All our vacancies are handled by our internal recruitment team at Vero HR, therefore any unsolicited CV's and/or Agency Terms of Business will not be accepted. For any recruitment agency enquiries please email