Sales Support Team Leader (Hybrid)
Location - Glasgow
Hours - Monday to Friday 9-5pm
Salary - £30k - £33k plus bonus
My client is a International Health Insurance company who are dedicated to helping people improve their health, wellbeing, and sense of security.
This role will involve deputising for the Broker Support Team Manager and being the key point of contact for the team in their absence. It is expected that the role will also provide a key point of contact for the onsite Broker Sales Team if required.
Main Duties / Responsibilities
- Team Management
- Oversee the daily operations of the Glasgow Support team, ensuring all tasks are completed efficiently and effectively.
- Ensure SLA targets are met, work and coach team member to achieve their SLA targets.
- Assign daily workloads and monitor case counts, ensuring optimal distribution of tasks among team members.
- Conduct regular one-on-one check-ins with team members, alongside the Broker Support Manager, to provide coaching and support.
- Foster a positive and productive work environment, encouraging team collaboration and professional development.
Training and Support
- Provide ongoing training and development opportunities to team members to enhance their skills and performance.
- Address any issues or challenges faced by the team promptly and effectively to Broker Support Manager.
- Act as the primary point of contact for team members, offering guidance and support as needed.
Experience
- Proven track record of delivering high quality support and service
- Proven track-record of meeting customer needs within a fast paced service industry.
- Define and deliver initiatives and projects that deliver performance, financial, efficiency or customer enhancements.
- Proven leadership skills with experience in leading and coaching teams.
- Strong background in service management, client relationships, and broker relationships.
If you have experience within managing a sales team apply asap for immediate consideration!
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