The Opportunity: Parts Coordinator
Contract: Permanent
Location: Forkway, Amersham (Office Based)
Salary: £25,000 - £30,000
Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres.
The Impact you will have:
- To assist in the efficient and effective management of our parts department, including portraying a professional image to both our customers and our team.
- To deal with enquiries and telephone calls as required including receiving, recording incoming customer service calls and parts orders.
- Develop and Manage all aspects of internet and over counter sales, including sourcing parts at the most advantageous pricing therefore increasing profitability.
- To process all parts orders as requested by the back-office Team Manager and Service Manager, provide parts support for customers and our internal Service Team.
- Provide full back up and support for Service/Sales department in supplying prices and availability guaranteeing a prompt turnaround for estimate preparation.
- Load all parts movements, vendor parts purchases onto Company IT system.
- Responsible for raising third party purchase order numbers, booking in vendor parts and allocating to jobs.
- Ensure all vendor invoices are checked off against parts deliveries, allowing payment to take place to all our preferred suppliers.
- To deal with all Parts Department queries (in relation to purchase orders) and receipting and chasing credit notes for parts warranty or faulty parts supplied.
- Ensure parts and all service correspondence, including chargeable and non-chargeable job sheets are processed and filed as required in a timely manner.
- To assist in parts technical enquires, with help from technical members of the team to ensure the correct parts are procured.
- Prepare inventory shipping and receiving records both manually and electronically.
- Monitor location stock, min/max stocking levels, fulfil stock-take's when required, keep track of common fast-moving parts allocating to Engineers van stocks where required, enabling the service department to improve on first time fix and meet company KPI's.
- Pack and unpack, distribute parts to customers or Engineers, alternatively stock parts in locations throughout the parts department, invent new locations when require for parts received via internal and external.
- To despatch parts to customers and engineers and return appropriate parts to suppliers when required.
What will help you to excel in this role:
- Good communications skills
- Previous experience within a busy service/office environment
- Excellent IT skills
- Team player and good attention to detail
What you can expect from us:
- Salary - £25,000 - £30,000
- Future development and career opportunities
- Contributory pension scheme
- Profitshare bonus based on business performance
What's next
- If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
- Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
- If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met