Customer Service Executive
- Native/fluent French & Dutch, high level of English
- Location: Remote
- Working Hours: Monday to Friday, 09:00 – 17:30 (1-hour lunch break)
We are looking for a Customer Service Executive to provide first-class service to our wholesale customers in the North Europe region. This role is remote, with the option to access our Kensington office. You will be part of our Customer Interaction Centre.
Day to Day of the role:
- Primarily assisting our Benelux wholesale customers in French and Dutch (and occasionally support customers from other regions.)
- Handle cross-category inbound enquiries by telephone and email, offering alternative solutions or products when necessary.
- Conduct proactive outbound campaigns on product information, upcoming events, stock updates, and service initiatives.
- Support customers with navigating our B2B platform and aftersales processes.
- Maintain the highest level of proactive service for every order.
- Collaborate closely with team members and other departments.
- Stay informed about the latest product releases and company communications.
- Exceed customer expectations by making each customer feel valued.
- Contribute significantly to the department's KPIs through teamwork and individual performance.
- Continuously develop product and customer knowledge.
Required Skills & Qualifications:
- Native/fluent French & Dutch, high level of English
- Proven customer service skills, including active listening and problem-solving.
- Strong computer literacy, including Microsoft Office suite and website navigation.
- Experience with SAP, Customer Relationship Management systems, or Genesys Cloud is preferable.
- Professional attitude when interacting with customers and colleagues.
- Excellent telephone manner and written skills.
- Self-motivated, organised, and willing to learn.
- Responsible, trustworthy, and an ambassador for our company culture.
Benefits:
- Opportunity to work remotely.
- Access to professional development and training.
- Be part of a supportive and dynamic team.
- Engage with a diverse customer base.