About Crowe
Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.
Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow's questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.
Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.
At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.
Purpose of the role: This is a National role, reporting into the firms National Senior Administrator of Technology Administration. The invididual forms part of a team of nine supporting 1600+ users Nationwide.
The role is London based and will entail some travel to the firm's regional sites for helpdesk, administration and project work.
The standard hours are 9.30-17.30, but these may vary within the overall Helpdesk shift pattern of 8.00 -18.00. In addition, there will be a requirement for weekend work and/or overtime.
Responsibilities - Key responsibilities include, but are not limited to:
- Building and maintaining effective relationships with senior stakeholders, leaders, and colleagues within the Firm
- Communicating with impact in a professional and polite manner
- An empathetic and understanding nature in order to support and assist team members
- Demonstrates a confident, 'can do' attitude to others
- Driving and enhancing good performance
- Great organisational skills
- Assessing risks and identifying gaps in processes and implementing appropriate changes and new ways of working
- Implementing suggestions for Administration tasks
- Providing support and guidance for Partners, Managers and Employees on Technology administration related issues and matters
- Making sure that the day to day delivery of work runs smoothly and escalates any issues to the National Senior Administrator, if needs be
- Monitoring an additional mailbox & logging the queries in a ticketing system
Management of logging the following tickets in our document management system (M-Files):
- HR Processes - New Starters, leavers, change of employement, change of personal details, maternity leave, sabbatical leave etc
- Hardware - Replacement machines, routers, mobiles, Remarkables, Mi-Fi Devices
- Service requests tickets
- Software Installs
- Inventory Updates
- Logging telephone queries as new tickets for the Helpdesk to deal with
Inventory & Hardware Management:
- Day to day management of both detailed spreadsheets - one for our Crowe laptops and the other for our Crowe mobiles allocated to users in all offices.
Tasks include the following:
- Adding New Starters and ensuring equipment is assigned to them and shipped out ahead of their Start date
- Adding replacement equipment and chasing for the old equipment to be returned
- Arranging new laptop and mobile renewals (every 4 years laptops are renewed, and 3 years for mobiles)
- Keeping on top of the allocated spare machines, CaseWare audit machines etc in each office
- Liaisng with our IT contacts and organising for redundant equipment to be collected by Computer Aid charity
- Making sure the London office server room is always clear and hazard free
- Managing all stock orders & stock levels per site, including general IT equipment, mobile phones & laptops
- Organisation of couriers and deliveries/liaising with Print/Post Room
- Organising the return of all equipment from leavers
- Removing Leavers and chasing for their equipment before their leave date
- Site visits to all offices, to organise and tidy server rooms
Purchase Ordering System:
- Managing the Purchase Order system
- Liase with our four main suppliers, asking them for 3 quotes per order
- Monthly checks to make sure all costs are accounted for on the company card, ready to send over to the Finance team for review
- Ordering and keeping on top of Laptop/Router stock for the whole company
- Daily management of Purchase Orders
Managing the Administration Inbox :
- Responding to all emails in a polite, friendly manner
- Raising tickets for Helpdesk and including all relevant information
- Liaising with IT contacts to ensure everything runs smoothly and they are kept aware of New Starters progress
- Once approved by HR/Natasha Kenny, adding Overseas Calendar entries into the Overseas Calendars with dates
- Liaising with Suppliers with queries/PO's
- Software Licensing Management:
- Making sure we have a record of what we have purchased and that our Licenses are renewed before they expire
Technical skills, experience & knowledge:
- Admin Experience
- Microsoft Teams
- Microsoft Windows 10/11 Enterprise
- Microsoft Office 2019/O365
- Very organised
Required Skills & Qualifications:
- Strong working knowledge of Windows 10/11
- Strong Knowledge of Microsoft Outlook 2019/O365
- Strong working Knowledge of Microsoft Office 2019/O365
- Engaging personality
- Strong communication skills both written and oral
- Articulate and excellent telephone manner
- Lateral thinker
- Team player
- Self starter
- Friendly
Ideal requirements:
- Microsoft Teams
- Office 365
- Video conferencing
- Knowledge of MS SQL
- Degree educated