Customer Service Executive
Monday - Friday 9 am - 5:30 PM
£23,000-£25,000 per annum
As a customer service executive, you will be responsible for:
- Providing exceptional customer service to each individual customer
- Handling escalated customer complaints and resolving them in a timely and professional manner
- Developing and implementing customer service policies, procedures, and standards
- Training and coaching new and existing staff on best practices and customer service skills
- Monitoring and evaluating the performance of the team and providing feedback and guidance
- Collaborating with other departments to ensure smooth and efficient operations
- Reporting on customer service metrics and trends
To be successful in this role, you should have:
A minimum of 3 years of experience as a customer service executive or a similar role
Excellent communication and interpersonal skills, both written and verbal
Proficiency in CRM systems and Microsoft Office applications
A positive and customer-oriented attitude
If you are interested in this opportunity, please send your CV and a cover letter to by November 30, 2023. We look forward to hearing from you.