From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.
We are actively looking for a Claims Handler to join our Howden Consumer & Local Commercial team. This is a great opportunity to join a highly successful organisation, where you will be responsible for the pro-active management of all claims from cradle to grave, whilst always aware of the Client's needs throughout the process.
Responsibilities:
- Ensuring exceptional claim service is delivered to each and every client.
- Attendance at client's premises following large or complex losses and providing assistance to investigate any case law / relevant facts which aide satisfactory settlement and conclusion.
- Building and developing close working relationships with Clients and Account Executives and Handlers and each of our partners, including Insurers and Loss Adjusters/Suppliers.
- Maintaining an open 'early warning' culture ensuring that issues / potential E&O's are identified and addressed at an early stage.
- Communication - ensuring that there are clear lines of communication throughout the Client servicing team and sharing all relevant information with Account Executives and Account Handlers.
- Reviewing and if necessary challenging Insurer decisions on liability.
- Providing mentoring and coaching to the claims team and wider division.
Rewards:
We believe that great work and dedication should be rewarded, that's why we offer:
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22 days holiday (plus bank holidays), increasing through length of service
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A set of core benefits, designed with your health and financial protection in mind:
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Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
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Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
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Contributory pension scheme - 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025
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Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
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Access to a host of lifestyle and financial benefits that you can choose from:
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Discounts on gym membership across the UK
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Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase
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Access to discounted personal health policies - Critical illness, private medical, dental plans
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A range of insurance products available commission free, including home, motor, travel and specialist vehicles
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Access to hundreds of high-street retailer discounts
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Employee Assistance Programme (EAP) to support employees outside of work
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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