- Manage customer accounts in arrears
- Support customers through the exit process
- Find the correct resolution no matter how complicated or difficult the situation
Salary - £30,000 - £35,000
Our Client, who are a growing provider of bridging finance on residential, semi-commercial, and commercial properties are looking for a Customer Account Manager/ Collections advisor to join their team in Manchester.
Key Skills
- You will have either experience in one of the following: Bridging Finance, Property Finance or, you will have current collections experience in a similar professional services industry
- Strong problem solving skills
- Ability to handle difficult conversations
- Curiosity to ask questions and listen to the answers
- Care about the customers – demonstrate empathy and maintain customer relationships at all times.
The core purpose of this role is to support customers through the lifecycle of their loan. You will be expected to deliver a positive experience to all customers even when they are experiencing difficulties.
Key Responsibilities
- Find the correct resolution no matter how complicated or difficult the situation
- Manage customer accounts in arrears
- Support customers through the exit process
- Establish and maintain with rapport with customer and suppliers.