Position Overview: We are seeking a dynamic and results-oriented Account Manager to join our team. The Account Manager will be responsible for developing and maintaining strong relationships with key clients in the plant hire industry. This role requires a strategic thinker with excellent communication skills and a deep understanding of the construction and machinery rental market.
Key Responsibilities:
- Client Relationship Management:
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Build and maintain strong relationships with existing clients, understanding their needs and providing tailored solutions.
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Identify opportunities to upsell or cross-sell additional services or equipment to clients.
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Conduct regular client meetings and site visits to ensure customer satisfaction and address any issues proactively.
- Business Development:
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Identify and pursue new business opportunities within the plant hire industry, including targeting potential clients and developing strategies to win new accounts.
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Collaborate with the sales and marketing teams to create targeted campaigns and promotional activities to attract new clients.
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Stay updated on industry trends, market conditions, and competitor activities to inform business development strategies.
- Contract Management:
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Negotiate contracts and agreements with clients, ensuring terms and conditions are favorable for both parties.
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Monitor contract performance, manage renewals, and address any contract-related issues in a timely manner.
- Reporting and Analysis:
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Prepare regular reports on sales performance, client feedback, and market trends for management review.
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Analyze sales data to identify areas for improvement and develop strategies to achieve sales targets.
- Customer Service Excellence:
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Act as the primary point of contact for clients, responding promptly to inquiries, resolving issues, and providing exceptional customer service at all times.
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Collaborate with internal teams such as operations and logistics to ensure smooth delivery of services to clients.