Job title: Colleague Host
Salary: £ 27,500
5 days in the office
What this job involves:
The Colleague host is responsible for delivering a memorable colleague experience every day through face-to-face engagement, proactive communication and exceptional customer service.
The Colleague hosts are an essential part of the Workplace team and are point of contact for Workplace services and related matters. The role of the colleague host is to build trusted, valued relationships with every interaction. This role showcases the great work carried out across all Workplace service lines whilst gathering and addressing feedback from clients whether negative or positive.
What your day-to-day will look like:
Customer Service & Communications
- Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
- Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent
- Maintain open communication with all visitors and colleagues on the floor including regular updates and follow ups
- Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
- Adaptable, open to change and passionate about innovation - a growth mindset.
- Visibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experience.
- Foster positive experiences that drive colleague engagement and improve the workplace service and experience
- Aid in creation of an environment that establishes clients as the workplace of choice that others look to emulate
- Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself
- Receive and respond to all requests (verbal, email) or issues within one day of receipt.
- Prioritise and communicate any urgent requests across the workplace team ensuring a quick and efficient reaction and resolution
- Willingness and ability to complete tasks, including flexibly managing requests and prioritising the most important ones
- Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service.
- Aim to bring the voice of our customers and clients into the workplace
- Enhance the sense of community between our colleagues by living our values and driving our culture.
- Always consider our service view from customers eyes
- Adhoc duties as required.
Workplace Management
- Manage any and all inquiries and issues tactfully and confidently
- Conduct daily site walk checklist(s) identifying and recording defects, following up until completion.
- Ownership of H&S in your areas of responsibility, reporting, escalating and making safe any dangerous conditions immediately
- Checking and audit of all workspaces, meeting rooms and collaboration spaces, and ensure they are in 'ready-to-use' condition whenever unoccupied throughout the workday
- Confirm office equipment is in good working condition. Otherwise, report and rectify immediately
- Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
- Ensure services are delivered within SLA's and compliant with applicable laws, rules and regulations
- Consolidate all workplace related issues and identify areas for quick improvement
- Optimise operational touchpoints by shaping environments to be more productive to benefit all colleagues and visitors
- Support with tours of the floors explaining the facilities available
- Assist individuals in finding a work space when required and use of desk/locker booking technology
- Aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and inspect non-bookable and bookable rooms throughout the day.
Administrative Duties
- Auditing and tracking of ongoing issues and concerns
- Proactive and reactive assignment to workplace requests and concerns
- Internal meeting room booking and assistance
- Report creation of reoccurring issues or concerns for resolution
- Administer workplace policies (clean desk, appropriate use of space, etc.)
- Additional duties as assigned by Experience Services Lead.
Required Skills and Experience:
- Experience in hospitality, tourism, events operations property management, or related profession
- Experience in a corporate environment is preferred, but not essential.
- Confident, friendly & engaging
- Reliable and discrete
- Flexible and adaptable in their approach
- Proactive and approachable
- Infectious personality and positive mindset
- Engaging and professional appearance
- Customer focused mentality with a passion for hospitality
- Excellent verbal and written communication skills, ability to communicate professionally at all levels
- Strong interpersonal skills and highly collaborative
Hours of Operation
- Role is required for 40 hours per week
- Main business hours are 8am-6pm Monday through Friday
- Standard shifts will range between 7am-7pm
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.