Summary As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You will provide a warm welcome and give information about Sunnycroft and visits to Father Christmas to make sure each visitor has an enjoyable and memorable visit.
Salary: £11.50 an hour
Contract/duration: Fixed Term Contract until 24th December 2024
Hours/working pattern: Zero hours flexible contract. Hours varying each week between 6 and 24 hours a week, depending on business need. Shifts between the times of 9.30am and 7.30pm. Weekend and bank holiday working essential, with shifts over the Christmas period.
Interview date: Friday 18th October 2024
Start date: 27th November 2024
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
For this Christmas post, you will be reporting to the Site Manager. You will be based at the front gates, welcoming visitors on their Christmas visit and coordinating visit times to make sure the operation runs smoothly.
The Sunnycroft team are very enthusiastic about welcoming everyone and the excellent service our team provides plays a huge part in us fulfilling this goal.
What you'll be doing
From open to close, Sunnycroft will be open for visitors throughout December and you'll play an important role in greeting and helping our visitors.
No two days will be the same and you can expect to meet lots of different people and help ensure they have a fantastic experience visiting Sunnycroft.
You'll be welcoming people to the site, coordinating bookings, and ensuring that it all runs smoothly with the support of a dedicated Duty Manager. This role would suit anyone with enthusiasm for delivering great customer service and a keen interest in learning about visitor operations.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.