Freight Forwarding (Sea) - Hybrid Available, 3 days office, 2 days at home. Salary Negotiable
The Role:
- Maintaining and developing your own client portfolio by proactively managing your allocated accounts, ensuring quality client deliverables are achieved and maximising potential for growth. Positioning the company as a trusted partner in order to achieve greater lock in with the client.
- Promote and expand the company's commercial engagement by strategically planning client touchpoints and communication schedules.
- Maintain quality data in CargoWise CRM relating to your allocated accounts in order to provide best-in-class service and visibility. This includes accountability for maintaining rate levels, client intelligence records and ensuring accuracy of client facing data.
Key Responsibilities:
- Focusing on retaining, growing and developing existing clients, together with generating new business in line with KPI's.
- Ensuring CargoWise CRM system is being used effectively to track, monitor, report and strategically plan business opportunities.
- Setting and maintaining client rates in CargoWise, ensuring they are updated as required to avoid expiry.
- Ensuring quality client deliverables are achieved and service levels met including accurate and legible control towers are sent
- Maintaining client intelligence in CargoWise, maintaining up to date information and responding to changes such as client at risk.
- Setting communication schedules and touchpoints for your accounts.
- Play a key role in new business pitches and hold responsibility for the effective on-boarding of new clients.
- Act as the key interface between the allocated customer and all relevant departments.
- Resolve any issues and problems.
- Proactively assess, clarify, and validate customer needs on an ongoing basis, ensuring we are consistently meeting or exceeding them.
- Maintaining the revenue and gross profit of each account ensuring they remain profitable, proactively exhausting all additional revenue streams opportunities.
- Monitor performance of commercial activities using key metrics and reporting.
- Represent the company externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company's profile and optimise all business development opportunities.
The ideal candidate will be/have
- Minimum 4 years previous in experience in a Key Account Management role within a freight forwarding company is essential
- Previous operational experience across Ocean freight is essential
- An excellent communicator both written and verbally
- Strong negotiation skills with excellent presentation skills
- Proven track record of winning new business from existing Accounts.
- A solid understanding of customer supply chains and KPIs is desirable
- Excellent Tech skills in order to confidently sell our digital supply chain management solution is essential
- Excellent analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially
What is on offer:
- Hybrid working, allowing you to have a good work/life balance. 3 days office - 2 days at home.
- Innovative and agile working environment where opinions and fresh ideas are valued and encouraged
- Numerous Staff Loyalty schemes
NB: No sponsorship is provided.