The Internal Account Manager position involves providing excellent customer service and account management within the transport and distribution industry. We are seeking a dedicated and customer-focused Internal Account Manager within the transport distribution industry in Bolton. The successful candidate will have a natural ability to build lasting relationships and a strong understanding of client management processes.
Client Details
The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.
Description
Key responsibilities will consist of:
- Manage and nurture client relationships for sustained business growth.
- Implement strategies to retain and expand the customer base.
- Contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required.
- Regularly review customer feedback to identify areas of improvement.
- Uphold the company's brand image and values in all interactions.
- Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
- Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
- Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
- Manage and maintain client accounts ensuring high levels of customer satisfaction
- Coordinate with the transport and distribution teams to ensure smooth operations
- Handle client queries and resolve issues in a timely manner
- Collaborate with the sales team to reach targets
- Stay updated on product knowledge and industry trends
- Adhere to company policies and procedures
Profile
A successful Internal Account Manager should have:
- A background in Customer Service within the Transport & Distribution industry
- Outstanding communication and interpersonal skills
- Proven skills in account management and customer service
- Strong problem-solving skills and a proactive approach
- Knowledge of CRM systems and practices
- Proven ability to communicate and demonstrate pitching ability.
- Sales motivated & driven attitude.
Job Offer
- A basic salary of £31,500
- Bonus structure upto £45,000 +
- Hybrid working 3 days home
- Enhanced annual leave entitlement, starting at 31 days.
- Access to our prestige benefits and rewards portal.
- Long service rewards and a health cash plan.
- Life assurance scheme and career development opportunities.
- Access to a well-established Employee Assistance Programme.
- Internal progression with achievable promotion targets.