We are an information technology company building and providing cloud solutions for secure file transfer, subject access requests and document management. This is a great opportunity to join a dynamic software and support team.
www.ams-cloud.co.uk">www.ams-cloud.co.uk; www.ams-dms.com">www.amsdocumentmanagement.co.uk
You'll be joining the organisation at an exciting time in a period of growth where you'll have the opportunity to grow and develop with the business.
You must be self-driven, bright, a strong communicator, customer facing, able to work efficiently and across various roles.
Key responsibilities include:
- Provide technical support to our customers
- Presales support
- Cloud infrastructure support
- Application testing
- Analyse and document business processes
- Configure and implement software solutions and workflows
- Training and consultancy
- Use your strong interpersonal skills to build professional relationships with clients
- Occasionally be part of a cross-functional team with sales to help secure new business with solution demonstrations, project plans and scoping documents
Required skills and experience:
- Either a degree in Information Technology / Computer Engineering, or a minimum of 1-year professional experience in technical support, presales or other IT role.
- Strong IT skills
- Able to demonstrate excellent problem solving and analytical abilities
- Excellent communication and interpersonal skills
- Flexible approach to work
Desirable skills (a plus, but not required):
- Basic understanding of HTML and JavaScript
- Familiarity with ticketing systems such as Jira and Freshdesk
- Software testing