Customer Support Advisor
- Job Type: Full-time
- Location: Spalding but Peterborough from September.
- 24,000 Per Annum.
We're looking for a Customer Support Executive to join our team and help deliver an exceptional customer experience. If you're passionate about making a difference in people's lives and thrive in a dynamic environment, we want you!
Day to Day of the Role:
- Handle inbound queries via phone, email, Live Chat, SMS, and Social Media, building rapport and delivering personalised service.
- Make outbound contact to customers to fully understand their needs and identify additional requirements.
- Maintain our customer management system with accurate notes and tasks.
- Troubleshoot and resolve customer issues, including technical problems.
- Organise and book installation appointments and service visits, ensuring efficient travel routes for field engineers.
- Contribute to the continuous improvement of our services by providing feedback and sharing best practices.
Required Skills & Qualifications:
- Exceptional customer-focused written and verbal communication skills.
- Confidence in learning and navigating internal systems, as well as understanding technical product details.
- Ability to adapt communication style to suit each customer, making technical information easily understandable.
- Commitment to achieving the right outcome for the customer on the first contact.
- Awareness of the importance of accurate record-keeping and action planning.
- Capability to work effectively in a fast-paced, dynamic environment.
Benefits:
- Competitive holiday allowance plus bank holidays.
- Medical health insurance.
- Death in Service cover of 4x salary.
- Pension scheme.
- Bonus scheme.
- Social events and EAP system.
- Opportunities for growth and development.
- Free Broadband if you're in our coverage area.
- Cycle to Work scheme and flexible working options.
- Employee discounts, gym membership, and health & wellbeing support.
- Birthday day off.
How to Apply:
To apply for the Customer Support Executive position, please submit your CV.