£24K/yr
South Holland, England
Permanent, Variable

Customer Support Advisor

Posted by Reed.

Customer Support Advisor

  • Job Type: Full-time
  • Location: Spalding but Peterborough from September.
  • 24,000 Per Annum.

We're looking for a Customer Support Executive to join our team and help deliver an exceptional customer experience. If you're passionate about making a difference in people's lives and thrive in a dynamic environment, we want you!

Day to Day of the Role:

  • Handle inbound queries via phone, email, Live Chat, SMS, and Social Media, building rapport and delivering personalised service.
  • Make outbound contact to customers to fully understand their needs and identify additional requirements.
  • Maintain our customer management system with accurate notes and tasks.
  • Troubleshoot and resolve customer issues, including technical problems.
  • Organise and book installation appointments and service visits, ensuring efficient travel routes for field engineers.
  • Contribute to the continuous improvement of our services by providing feedback and sharing best practices.

Required Skills & Qualifications:

  • Exceptional customer-focused written and verbal communication skills.
  • Confidence in learning and navigating internal systems, as well as understanding technical product details.
  • Ability to adapt communication style to suit each customer, making technical information easily understandable.
  • Commitment to achieving the right outcome for the customer on the first contact.
  • Awareness of the importance of accurate record-keeping and action planning.
  • Capability to work effectively in a fast-paced, dynamic environment.

Benefits:

  • Competitive holiday allowance plus bank holidays.
  • Medical health insurance.
  • Death in Service cover of 4x salary.
  • Pension scheme.
  • Bonus scheme.
  • Social events and EAP system.
  • Opportunities for growth and development.
  • Free Broadband if you're in our coverage area.
  • Cycle to Work scheme and flexible working options.
  • Employee discounts, gym membership, and health & wellbeing support.
  • Birthday day off.

How to Apply:

To apply for the Customer Support Executive position, please submit your CV.