Spencer Clarke Group are looking for a Housing Options Officer to work with our local authority client in Bournemouth!
Contract - 3 months initial contract with the view to being extended to an ongoing basis
Salary - £16.00 - 20.00 per hour - may negotiate dependent on experience
About the role:
- To assess the Council's housing duty to those applying for housing; as homeless or threatened with homelessness, in accordance with statute and Council policy and working procedures.
- To provide specialist advice on a range of complex housing options and homeless prevention initiatives.
- To hold a caseload & carry out detailed legal assessments of applications for housing, making decisions on all aspects of housing or homelessness applications including verification, eligibility, housing need and support.
- To participate in Housing Options Duty Rota, providing excellent customer service in respect of a range of complex and contentious housing enquiries, through a range of communication channels, online, face to face & in the community.
- To effectively manage a caseload through personal housing plans, communication strategies and effective record keeping.
About You:
- Experience of providing professional advice to people in housing need or a relevant sector.
- Experience of working for a range of different vulnerable clients (e.g. victims of domestic abuse, mental health, offenders, substance misuse, young people, learning or other disabilities)
- Experience of managing a caseload and developing support plans
- Ability to recognise issues relating to Adult safeguarding, child protection and domestic abuse.
- Ability to effectively use casework management systems
About us:
- We offer a £250 referral bonus - so please pass on any details to someone who you think may be interested!
- We supply to hundreds of councils across the UK!
- Nationwide Supplier to the NHS!
If you are interested in this role, please contact Jenna at Spencer Clarke Group -