Engineer Scheduler
Up to £35,000 (depending on experience)
Monday to Friday 9am - 5pm
Office Based in Bexley
Our client is looking for an Engineer Scheduler to join their maintenance team. The aim of this role is to supervise the overall maintenance administration, engineers, call outs and servicing, dealing with queries and escalating to management when required.
Key Duties:
- Answering the phone to queries and complaints, logging line tests at the time of the call and liaising with suppliers and engineers
- Logging call outs on their system whether received from email or phone and allocating to the route engineer - pushing to meet response time.
- Managing the inbox, responding accordingly, or redirecting to the appropriate person
- Looking after multiple routes.
- Entering and processing engineer service and breakdown reports,
- Supervising other team members and providing support and guidance.
- Schedule service visit dates with clients.
- Flexibility to rearrange scheduled works when engineers are sick or rerouted for emergencies, also handling in the appropriate manor with the client
- Part management of technician's diary, scheduling jobs with client and issuing information to technician with managements approval
- Sourcing parts and quotes, checking for managements approval on costs
- Raise Purchase Orders on their internal system and issuing to suppliers/subcontractors
- Booking in parts/deliveries on their internal system, then ensuring they are either stored in the correct place until required or labelling up for an engineer to collect and attend site to fit
- Reviewing all engineer reports from night call and day before, entering on the system and issuing to clients and actioning any recommendations
- Update contracts with contact details when required
- Chase up engineers for any missing information, insurance/breakdown/service reports & pictures if no response, escalate to manager.
- Update client portals with call out updates or reports when required
- Generate monthly servicing schedule
- Ensure engineers have sufficient tools/stock and ordering as required
- Update night call rota
- Update night call portal
- Monthly bulk client reports
- Terminate a contract when advised by Sales/Management
- Training for new members of the team
- Manage other team members holiday including engineers
Skills/Experience
- Previous experience in working in a call centre environment/administrative role.
- Good geographical knowledge.
- Very customer service orientated/focussed.
- Professional telephone manner
- Interpersonal skills - friendly outgoing personality
- IT Skills - Microsoft Office - (Word, Excel), Lotus Notes, Lift Data system.
- Good organisation and planning skills
- Good communication skills - written, oral and listening.
- Ability to multi-task/flexible approach.
If this sounds like the role for you, apply now!
- Braundton Consulting is a recruitment agency recruiting on behalf of a client.