Job Title: Desktop Support/Helpdesk Technician - Eligible for MOD DV
Location: Bromsgrove
Salary Range: £35,000 - £40,000 per annum
My Client are a leading technology company specializing in machine learning and AI solutions, with a focus on supporting the UK Defence sector. Our innovative approach to leveraging cutting-edge technologies enables us to provide state-of-the-art solutions to address complex challenges faced by our nation's defence forces.
Key Responsibilities:
- Provide desktop support and helpdesk assistance to internal users, resolving hardware, software, and network issues promptly and effectively.
- Perform repairs and maintenance on laptops and mobile devices, ensuring optimal performance and functionality.
- Utilize tools such as Active Directory, Office 365, and other general IT tools to troubleshoot and resolve technical issues.
- Install, configure, and upgrade software and hardware as needed.
- Assist with IT infrastructure projects and initiatives as required.
Requirements:
- Proven experience in a desktop support/helpdesk role, with a strong understanding of IT systems and technologies.
- Familiarity with tools such as Active Directory and Office 365.
- Excellent communication and customer service skills, with the ability to interact effectively with users at all levels.
- Strong problem-solving abilities and attention to detail.
- Willingness to work on-site in Bromsgrove for 5 days a week.
- Eligible for MOD DV
Desired Skills:
- Experience in repairing laptops and mobile devices.
- Previous exposure to IT security practices and protocols.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
Additional Information:
- This role requires the successful candidate to attain MOD DV Clearance. While prior clearance is not necessary, the willingness to undergo the clearance process is essential.
- The position offers a competitive salary in the range of £35,000 - £40,000 per annum, dependent on experience and qualifications.
- Opportunities for career advancement and professional development are available within our organization.
If you are a proactive problem solver with a passion for technology and a dedication to providing excellent customer service, we want to hear from you!