Our client in Northamptonshire is looking for a Customer Coordinator to join their team.
£24k - £26k
7.30am-4.30pm / 8.30am-5.30pm
Main Responsibilities:
- Operate and maintain a spreadsheet recording all plant movements.
- Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and correct rate.
- Obtain detailed information from customers requesting plant, off-hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details.
- Source and re-hire external equipment ensuring both best price and quality.
- Liaise with depots to ensure that plant is available.
- Prevent invoice queries arising by ensuring contracts are raised accurately.
- Use Smart Office to locate plant and check correct rates are being used.
- Reporting errors on rates to Major Account Managers.
- Produce weekly reports for customers showing all plant movements.
- Attending occasional meetings with Major Account Managers.
- Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
- Liaise with Major Account Managers and provide updates and performance reports as required.
- Weekly reports to Major Account Managers and customers.
If you are interested, please apply with your up-to-date CV today!