Job title: Housing Officer
Hours: 35 per week
Salary: £26,132 per annum
Annual Holidays: 6 weeks + Bank Holidays
Location: Halifax
Our client's service, is a service for people who have experienced homelessness, including rough sleeping. The service provides eight units at service 1 and 16 units at service 2 of self-contained accommodation with staff on site 24 hours a day 365 days a year. Service 1 is a person-led, strength-based service that focuses on the strengths and assets of individuals rather than deficits. Service 2 provides supports for individuals who may have complex and multiple needs, people who have experience g homelessness, rough sleeping, drugs or alcohol use and poor mental health.
RESPONSIBILITIES:
Undertake housing management duties including tenancy enforcement action, rent
collection and recording, organising repairs and maintenance and minimising voids
Carry out security, health and safety checks of scheme's buildings and equipment in
accordance with all statutory requirements and recommendations.
Ensure that the service's properties, fixtures and fittings are kept clean and well
maintained and that repairs are reported and dealt with promptly.
Promote a safe and welcoming environment for tenants and visitors.
Provide support, information, guidance and practical assistance to tenants on
housing management related tasks.
Assist and support tenants to comply with the terms of their occupancy agreement
Identify tenants that require additional support to that offered by the scheme and
assist people we work with to access appropriate support.
Promote ‘good neighbour' relationships between people we work with and address
any relevant disruptions/disagreements between the people and surrounding
neighbours.
Develop joint working relationships with other professionals and agencies as
appropriate to the needs of the people we work with, including sharing of relevant
information, in order to review housing and support needs and manage any
identified risk.
Provide a supportive atmosphere for people, encouraging feedback on the service,
welcoming complaints and responding appropriately.
Accurately maintain property files and records to produce and present reports to
management.
Work with a range of organisations and volunteers to assist people to build up new
and positive friendships and networks
Promote and maintain positive working relationships with outside agencies, and
attend relevant external meetings as and when required.
Participate in policy-making discussions and decisions within the scheme.
ESSENTIAL FOR THE ROLE
Ability to maintain professional boundaries.
Commitment to Equality & Diversity.
A willingness to undertake training required.
Ability to work flexibly
Valid driving licence and use of a car to use for work purposes
Enhanced DBS
SKILLS, KNOWLEDGE & EXPERIENCE
Experiencing working in a housing environment providing housing and tenancy
related support
Knowledge of housing management legislation, policies and procedures including
eviction proceedings
Knowledge of the welfare benefits system