A prestigious new development is looking for a professional and well-presented Concierge to deliver great service and standards, managing the facilities whilst providing a high-level contact for all residents across a large building of 273 apartments.
The ideal candidate will have an excellent track record of building, managing and maintaining relationships with either guests, residents or customers in a in person customer service setting. You will be a problem solver with a desire to deliver the best service.
You will be working 4pm-7pm Monday to Friday.
You Must Have:
- Excellent customer service
- Strong communications skills and ability to build strong relationships with clients/guests/residents
- Track record of delivering and enjoying providing first-class customer service
- Good knowledge of London especially East London
What will you be doing?
- Check and screen all visitors and guests ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.
- Correct reporting of any security/health and safety issues, incidents, and complaints. Taking appropriate action in the event of an emergency.
- Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
- Issuing of keys only to correct personnel / residents whilst always recording the signing in and out of keys.
- Responsibility for the site fire and emergency procedures policy
- Meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However, please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search.
Nouvo Recruitment (London) operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.