Job Title: Payment Administrator
Location: E2 Court - Winchester
Contract Type: 6 Months initially
Salary: £11.98 P/H
About Us
Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
About the Role
To provide front line response to customer enquiries made to the IBC customer contact centre; including the more complex enquiries requiring understanding and familiarity with specialist processes and procedures.
What is the day-to-day of the role:
- To respond to telephone and enquiry form queries in line with agreed standards.
- To manage the relationship with customers so that they are dealt with courteously, promptly, sensitively and equitably
- To work effectively with other team members as part of a professional team in the delivery of correct answers to customer queries raised through calls and enquiry forms.
- To provide ongoing guidance and assistance to newer members of the team with their customer enquiries.
Required Skills and Qualifications
- Excellent attention to detail
- Independent working
- Computer Literate
- Some experience in call centre or customer contact work, desired not essential
Benefits
- Full training provided
- Hybrid Working
Call: /or Email:
Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.