A well-established provider of vacuum technologies is now seeking a dynamic and dedicated Service Manager to join their team and drive service delivery to new heights in the UK. The role will be based at the Surrey facility with frequent travel to other areas in the UK.
As the Service Manager, your mission is to lead with purpose, drive excellence, and foster a culture of customer-centric service.
You'll elevate performance, enhance customer satisfaction, and contribute to overall profitability by effectively developing and managing both the in-house and field service teams.
Your main responsibilities will include Resource planning; People management; Service Sales support and Budgetary Management.
Leading a team of around 12 Field Service Engineers and In-House Mechanics, you will ensure service plans and maintenance goals are met.
Ensuring high levels of customer satisfaction is at the heart of all your responsibilities.
Now is a great time to join this growing leader in vacuum products, to continue delivery of first-class service to customers.
Experience and Qualifications:
As the successful Service Manager, you should hold a relevant degree in engineering or any other technical education.
You should also experience in Mechanics/ Systems /Machine tools/ Electronics or Mechatronics. Your experience should include Service Engineering, Service Management and Team Leadership.
With your background in Service, you will have proven capacity to manage customer expectations.
Managing all aspects of the Service provision, you must be willing to travel within the UK, and also overseas to other global locations when required.
When not travelling, you will be based in the office in Surrey.
Additional Information:
Candidates MUST be eligible to work and live in the UK, without requiring sponsorship. Copies of Visa and Passport will be requested for verification.
Skills: Service Manager, Service Engineer, Manager,