South West London based high end accommodation provider seek experienced receptionist and customer support people. You will join a company with a great collaborative, team environment and one which offers carer progression. These will be day shift based position Monday to Friday with some occasional need for weekend cover.
This company offer a fantastic benefits package and a great social culture.
Responsibilities:
- Providing 'Front of House' services at our properties, responding to any resident queries or issues, ensuring all matters are dealt with in a professional and timely manner
- Ensuring a high standard of customer service is delivered to all customers of of the business
- Completing organised customer Check In and Check Out days - showing residents to their new rooms and answering any queries they may have
- Responding to sales enquiries from our customers: face to face, telephone or email
- Performing flat viewings with potential customers, giving them tours of the properties and facilities we offer, discussing and understanding their needs
- Undertaking flat inspections and monitor resident behaviour
- Undertake all relevant 'Front of House' administration tasks
- Regularly liaising with the Maintenance team and Cleaning team to ensure our properties are presented to the highest standard
Our client is looking for individuals with previous experience in a client facing customer service role within either hospitality or hotels.