Client Services Manager
Location: London
ABOUT GUIDANT GLOBAL
Guidant Global is part of Impellam Group, an international award-winning business specialising in the management of temporary workforce provision across the public, private and not for profit sectors. 2024 saw Impellam merge with Head-First Group making our combined offerings an unparalleled powerhouse in our arena globally and a fantastic time for you to join us.
Our talent communities have now grown beyond a million people and you will be joining a community of over 2000 colleagues who believe in the power of the next world of work, valuing the impact they have on our communities and sharing a focus on sustainability and the social value they can create by the work that we do together.
HERE'S WHERE YOU COME IN
You will be working Part-Time (3 days a week). Your role is a unique satellite position integral to the global team and reporting to the Head of Client Services APAC and based on site in London with the Customer. Your role acts in an ambassadorial capacity for Guidant Global and is fully dedicated and embedded within the client account.
DAY TO DAY YOU WILL BE RESPONSIBLE FOR
- Partnering directly with hiring managers and suppliers, maintaining consistent communication and updates as a liaison between both parties.
- Ensuring compliance and quality requirements are met and in-line with company and client service level agreements.
- Working collaboratively with internal on-boarding teams to ensure they have all required information
- Consistently providing an outstanding candidate and supplier experience
- Developing excellent stakeholder relationships with the client
- Continuously developing and improving the service provided
WHAT WILL YOU BRING?
- 2 + years proven capability having worked on site in a similar role.
- Excellent verbal and written communication skills
- Proven experience building and managing multiple key stakeholder relationships
- The ability to diplomatically persuade and convince
- Demonstrated experience of exceptional customer service.
- Ability to manage multiple tasks and competing priorities.
- Outstanding administrative processes.
We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.
You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.
We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.