** Billings Analyst **
IMMEDIATE START AND INTERVIEWS
- £28k-£32k+ Annual Bonus
- Full support and Training will be provided
- Guildford Based
- Hybrid working
We are seeking a detail-oriented and analytical Analyst to join a great team based in Guildford, Surrey.
In this role, you will play a vital role in understanding and managing customers' energy costs requiring strong data analysis skills. You will collaborate with the invoice validation service, analyse and forecast costs associated with both fixed and flexible energy contracts, and provide excellent customer service.
Key Responsibilities:
- Analyse customer gas and power bills, identifying key components and charges
- Research and understand market trends and regulatory changes that impact energy pricing
- Track the impact of new fees and market fluctuations on customer bills, communicating these changes effectively to customers
- Develop and maintain accurate spreadsheets to analyse and track customer energy consumption data
- Respond to customer inquiries regarding their bills and energy usage
- Communicate effectively with suppliers to clarify any discrepancies or issues related to customer bills
Skills & Experience:
- Strong understanding of the Billings process (gas and power bills would be a distinctive advantage)
- Proficiency in Microsoft Excel, with the ability to create and manipulate complex spreadsheets to analyse contract data
- Excellent analytical and problem-solving skills
- Strong attention to detail and accuracy
- Excellent communication skills, both written and verbal
- Customer service experience with a focus on providing clear and professional communication
- Ability to work independently and as part of a team
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.