Customer Service Advisor
Northampton (NN5)
Monday – Friday |1100am - 2000hrs - 1 weekend day every 3 weekends (day given back in the week)
Hourly rate - £11.44
Temporary- Permanent (after 12 successful weeks)
We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you.
Duties
- Inbound customer calls relating to queries around the delivery of their goods
- Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location
- Booking in deliveries with customers
- Writing emails to customers
- Updating and maintaining the database with address details, or updates on the query
The Candidate
- Exceptional customer service skills
- Exceptional communication skills both written and verbal
- MS Office - Word and Email
- Happy to be on the phone
If you are interested in this Customer Service Advisor role, please apply now!