Join a market leading international company with great benefits including annual bonus, hybrid working, subsidised canteen, excellent employee well-being programme, private health and dental care, free parking and lots more!
You will be responsible for resolving customer enquiries from their dealer network and end users, as well as internal colleagues such as the sales and customer service teams, by answering telephone calls, email and CRM cases, providing timely and accurate technical information. If you have excellent customer service skills, consider yourself a great problem solver, and are technically minded, we want to hear from you! In this role, you'll not only be helping customers solve their issues, but you'll also be getting hands-on with products to ensure top-notch service and support. Your ability to dive into the technical details and find solutions will be crucial in delivering the best possible experience.
The ideal candidate will have a background in mechanics or mechanicial engineering. We also welcome applicants who have an understanding of prodcuts suchas Stihl, Ryobi, Husquarvna etc.
As the Technical Support Advisor you will benefit from:
- Salary between 28k-30k depending on experience
- Annual discretionary bonus based on company performance and employee personal objectives
- 8.30am - 5pm, Monday to Friday
- Hybrid working after successful completion of probationary period (2 days from home/3 days from office per week)
- Subsidised canteen
- Free on-site parking
- Regular social events
- Excellent employee wellness programme
- 22 days annual leave plus bank holidays + Christmas shutdown
- Private health and dental care
- Contributory pension scheme
- Internal online training portal to enhance learning and self-development
- Staff discount on products
As the Technical Support Advisor you will be:
- Dealing with technical enquiries via phone and email from internal and external customers and providing solutions
- Following up on enquiries ensuring that matters are resolved as quickly as possible
- Spending regular hands-on time in technical workshop to build knowledge and offer occasional support
- Setting up and conducting video calls with customers both internal and external
- Handling warranty queries
- Investigating issues as appropriate and providing accurate, up to date information to the enquirer (internal or external)
- Keeping up to date with technical product knowledge and skills