Support Technician - Onsite 5 days - Newcastle upon Tyne
Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region.
- Provide customer support and perform service desk incident management.
- Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents.
- Actively use IT Service Management (ITSM) software and asset tracking applications.
- Provide troubleshooting services for desktops, laptops, printers, and software.
- Evaluate new software and hardware solutions. Install and test new software.
- Inventory all software and hardware, ensuring the inventory is updated at all times.
- Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. Provide Microsoft 365 administration and end-user support.
- Perform backup functions, monitor backups, and prepare backup tapes for off-site storage.
- Manage IT user documentation.
- Undertake training and development to maintain awareness of new and emerging technologies.
- Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. 5 days per week onsite required
Essential:
- Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers.
- Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities.
- Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air; doesn't have to finish things before moving on.
- Action Oriented: Enjoys working hard; is action-oriented and full of energy for challenging tasks.
- Experience with IT Service Desk Support.
- Knowledge of Microsoft O365 and Desktop applications.
- Knowledge of Enterprise back-up software.
- Knowledge of Citrix environment.
- Experience working in a highly regulated environment.
- Knowledge of Microsoft SharePoint.
Click Apply now, to be considered for the Support Technician - Onsite 5 days role