Service Desk Team Lead - Application Support Manager - Service Desk Manager - Application Manager - 3rd Line Support
We are looking for an enthusiastic Service Desk Lead / App Support Desk Lead t/ Application Support Manager / 3rd Line support analyst to join our client as their first Service Desk Team Lead, to establish the function and grow the team
As a leader in their field, our client prioritises excellence, creativity, and efficiency in all aspects of our work. They are seeking like minded individuals to drive success through various channels, Service/Support desk being their main priority.
Responsibilities:
- Analyse and improve current IT processes, implementing new ideas to enhance efficiency.
- Oversee development and system support functions.
- Utilize JIRA for project management.
- Troubleshoot and resolve IT issues with a problem-solving approach.
- Build and manage SQL queries.
- Script using Perl, C#, and VB (experience with legacy systems a plus)
- Report to the Infrastructure & Dev team manager.
Key Experience Required:
- Personable and has strong leadership qualities.
- A passion for improving IT processes.
- Proficient in JIRA and various scripting languages (SQL, Perl, C#, VB)
- Has experience working with legacy systems.
- Experience setting up processes, portals, automations.
- Reporting out of JIRA
- ULM (Lucid, draw IO, visio)
If you have some of the experience but not all, please still reach out as it would be good to discuss further.