Housing Register, Allocations and Temporary Accommodation Assistant
Uxbridge
You will be responsible for contributing to the delivery of strategic improvements to the service and other corporate, cross-cutting priorities, as required. You will work towards with those applicants that are currently within our temporary accommodation to ensure that applicants placed in to emergency accommodation are done within a timely manner, all administrative paperwork is done in a timely manner, cases are effectively managed within the TA stock and necessary step required are taken.
Job Role
To actively support the management of the service delivering a professional, responsive and individualised service to Hillingdon residents requiring housing advice and to explore and sign-post to housing options.
To demonstrate understanding of the Council's Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of 'putting our residents first'.
To contribute to investigating and assessing all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI) to assess whether housing is required.
To support the prioritising of housing applicants in the appropriate category and banding in line with the Council's allocation policy and other guidelines. To assist in writing and serving decision letters on all applications.
To support appropriate nominations and allocations to all permanent accommodation that the Council owns or has nomination rights to. To do so within agreed timescales to minimise voids / re-let periods.
To be responsible for the daily booking of clients into B&B and temporary accommodation. Support the placing of households into emergency accommodation, where required, including households for social care services. To support reception and late duty rotas (outside office hours) if required to