Customer Advisor
£23,278 Per Annum
Full Time
Permanent
No corporate call centre here! Instead, you'll be based at one of our clients community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online. As a social housing provider, their customers are central to everything that they do. This means that their Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience.
Job requirements:
- Advise customers and manage their expectations across a range of services. You'll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
- Exceed customer expectations with every interaction.
- Efficiently and effectively manage customer contact, recording all customer interactions on their customer relationship management (CRM) system. You'll ensure the system is up to date and fully representative of our customers' experience.
- Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.
What they're looking for:
- An understanding of great customer service.
- An effective communicator who is empathetic and customer focused.
- An agile and flexible worker who is able to support all customer hubs across the Group when required.
- Someone who can work under pressure, prioritising work within changing priorities and time constraints.
- Good ICT skills.
- Educated to A Level standard or equivalent.
Help our client to make sure everyone in their region has access to a happy home. APPLY NOW!
They'll be interviewing as they go so might close the application process early if they find the right person.
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