The Transport and Customer Service Coordinator will play a key role in the Logistics department of a retail company, ensuring efficient and timely delivery of goods while maintaining excellent customer service standards.
Client Details
Our client is a well-established retail company. They have a strong presence in the market and are known for their commitment to quality and customer satisfaction. This company is based in Leeds and operates across the UK.
Description
- Coordinate transport and delivery of goods in a timely manner.
- Provide exceptional customer service and handle any customer enquiries or complaints.
- Work closely with the Logistics department to streamline operations.
- Monitor and report on transport and delivery performance.
- Ensure all transport and delivery activities comply with legal and company regulations.
- Assist with the training and development of new team members.
- Participate in regular team meetings and contribute to continuous improvement initiatives.
- Maintain up-to-date knowledge of industry trends and developments.
Profile
A successful Transport and Customer Service Coordinator should have:
- A degree in a relevant field such as Business, Logistics or Supply Chain Management.
- Knowledge of customer service principles and practices.
- Exceptional communication skills, both verbal and written.
- Ability to work in a fast-paced, dynamic retail environment.
- Proficiency in using computer software for logistics and customer service management.
- Strong problem-solving abilities and a customer-focused attitude.
Job Offer
- Salary of £25,750.
- 25 days annual leave plus bank holidays.
- Company Pension and Life Assurance cover.
- Save As You Earn Scheme and Cycle to work scheme.
- Free Tool Hire and Training & Development Opportunities.
- Regular Discounts.