Application Support Analyst
Onsite – Colton, Leeds
£40,000 - £50,000 Plus 30 days holiday & much more!
I am seeking a highly communicative & technical Application Support Analyst to join a market-leading software platform.
They have built an online marketplace that offers its consumers direct access to the best heating/utilities products on the market, and have successfully installed over 150,000 products so far
They're looking for someone to be part of a fast paced Platform team, building and maintaining solutions to ensure great experiences for our customers, installers and customer service team.
Apply Now –
this is a brand new role in an ambitious, growing software company!
Responsibilities
- Work closely with our Customer Service and Operations team to investigate/reproduce and triage alldefects they raise
- Raise and log defects within JIRA
- Provide our Customer Service and Operations team with support on the platform
- Work closely with our development team to inform them of any bugs that need to be fixed
- Communicate with our Field Engineers if they are experiencing issues with the app
- Generate and report weekly reports on the status of defects & support requests
- Contribute to Test Strategies where required with the QA team
Skills & qualifications
- Solid experience using JIRA
- Experience/knowledge across functional test phases
- Ability to work as part of a team or as an individual Understanding of testing methodologies in an Agile team
- Experience in testing mobile devices/applications (iOS & Android)
- Strong interpersonal and communication skills
Beneficial skills/interests but not essential
- Understanding of Agile methodologies in software development
- Experience in cross browser/environment testing
- Knowledge of AWS & Heroku
- Experience with Ruby and Postgres SQL
- Proven previous experience in testing web applications and/or Back Office systems
Application Support Analyst
Onsite – Colton, Leeds
£40,000 - £50,000 Plus 30 days holiday & much more!