- Ecommerce Marketplaces such as Amazon, Ebay, TikTok Shop + Others
- Location: Tyne & Wear - Onsite full time hours
- Salary: £35-38k
Are you ready to take on a dynamic and impactful role with one of the UK's most exciting brands? We're looking for a talented eCommerce Manager to look after third party marketplaces such as Amazon, eBay, TikTok Shop and others, plus subscriptions for our client—a fast-growing, feelgood factor, innovative business that has quickly become a household name. This is a unique opportunity to contribute to a brand that's both excellent fun and equally meaningful. The role is working full time hours onsite. There may be potential to do a hybrid 4/1 model with 4 days per week onsite.
About The Role
As ECommerce Manager - Marketplace and Subscriptions, you will be responsible for driving growth across online marketplace channels such as Amazon, eBay, TikTok Shop and more plus subscription services. This role requires a strategic, data-driven professional who can optimise performance, enhance customer retention, and contribute to the brand's ongoing success. You will work closely with internal teams and external partners to ensure that all marketplace and subscription activities align with the brand's goals.
Responsibilities
- Manage daily operations of online marketplace channels, including Amazon, eBay, TikTok Shop, and others, ensuring product listings are optimised for visibility and conversion.
- Collaborate with external agencies and suppliers to achieve KPIs and drive sales growth across key third party marketplace platforms.
- Develop and implement strategies to enhance customer experience, increase market share and attract new subscribers.
- Monitor performance metrics, analyse trends, and adjust strategies to meet sales targets and KPIs.
- Maintain strong relationships with marketplace partners, staying updated on platform changes and utilising all tools effectively.
- Ensure marketplaces and subscription services feature up-to-date content and imagery, working with internal teams to maintain brand consistency.
- Implement retention strategies like personalised communications and loyalty rewards to reduce churn and enhance customer lifetime value.
- Innovate and improve subscription offerings by collaborating with the brand and product teams to introduce new features and added value.
- Ensure a seamless experience for subscribers across all touchpoints, from sign-up to renewal or cancellation, addressing any issues through feedback loops.
- Work with the email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewals.
- Conduct market research to stay ahead of industry trends and competitor offerings in both marketplace and subscription areas.
Required Skills
- Experience in eCommerce, with a strong background in managing online marketplaces such as Amazon, Ebay, TikTok Shop or any other online retail platforms.
- Strong commercial acumen with the ability to translate data into actionable business strategies.
- Proficiency in platforms such as Recharge, Shopify, Amazon Seller Central, Google Analytics, and Excel.
- A deep understanding of online consumer behaviour and trends.
- Creative problem-solving skills with a proactive and a can-do attitude.
- Any experience in subscription management and any subscription management platforms would be a bonus but not a required skill.
Benefits
- Work with a brand that makes a positive impact on the world
- Professional development and career growth
- Employee discounts on a range of fun and vibrant products
- Options for hybrid working with potentially 1 day per week at home
- Canteen with discounted and free food
- Regular company events
- Cycle to work scheme
- Enhanced maternity leave
- Free onsite parking
- Plus more!
If you're an eCommerce professional looking to make a significant impact within a growing and socially conscious brand, this is the role for you. Click apply now and one of our recruitment consultants will get in touch to tell you more about it.