Customer Service/Business Support Officer
Taunton
£11.50 per hour
Full Time Contract
Novax Recruitment is actively seeking a Customer Service Officer based in Taunton. This is a contract position working full time hours.
The job:
- Responsible for receiving and administering all housing complaints into the service within set timescales.
- Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
- Making reasoned judgements to ensure the complaint or service request is triaged to the correct team.
- Responding to residents via email or letter to acknowledge, reject or extend their complaint, within the scope of the Housing Ombudsman Complaint Handling Code.
- Providing support to colleagues to ensure they are providing timely and high quality complaint responses.
- Other admin tasks associated with complaint handling and team administration, which may include updating our customer liaison list, sending out responses, processing requests to escalate a complaint and handling complaint related queries from residents and colleagues when required.
The candidate:
- Experience working customer service, or strong business support skills.
- Experience dealing with enquiries and complaints
- Be customer focused with a high level of empathy and understanding.
How to apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on;