Permanent full time Trainee Vacancy in collections / credit control / sales ledger in Leatherhead £25,000, full training provided
working 5 days in the office to begin with until 3 months then 3 days in the office and 2 from home
Client Details
growing SME in leatherhead with progression opportunities
Description
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Make outbound phone calls (20 plus per day) with a confident telephone presence and an ability to clearly communicate
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To proactively collect overdue invoices to ensure aged debt is minimised
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A good standard of written communication for letters and emails
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To maintain and update notes on accounts relating to chase activity and queries
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To take payments by card over the phone
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To "bank" any cheque payments received on a daily basis
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To assist in the monthly process of printing, posting, and emailing of all invoices
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To assist in the process of printing, posting, and emailing of all monthly statements and dunning letters
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To assist in cash allocation when required
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To assist with other general tasks anywhere within the Billing and Collections team or finance team as a whole when requested
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Identify and locate any queries not yet aware of
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Liaise internally and externally to quickly resolve these queries.
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To communicate to customers the outcome of any queries and disputes
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To escalate the queries as necessary
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To issue any credits authorised and ensure they are circulated to the customer and to the finance and operations teams.
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To send and respond to internal and external written communication
Profile
Strong telephone/rapport building skills and willingness to make regular outbound calls
Someone who can be trained how to do customer service calls which lead to collecting any money owed for the service provided by the company
Full training will be provided
If you have a background of communicating and building rapport with customers then this will be an ideal office based role for you
Job Offer
£25,000 salary
excellent training and opportunity to enter a career in credit control
hybrid working 3 days in the office and 2 from home