- Job Title: Customer Sales Specialist
- Location: Manchester
- Type of Position: Full-time, Permanent, 40 hours per week
- Salary: Up to £26,000 per an
- Immediate Start Available!
Reed are pleased to bring you a new role with our trusted client in east Manchester, supporting their search for a new Customer Sales Specialist, to join their establish B2B customer support team.
This role plays an integral part of our clients superb reputation with their customers.
You'll be responsible for managing small to medium spending account customers through various communication channels including telephone, email, and online platforms. Acting as one of the main point of contacts for processing orders, enquiry handling, and managing their backorder processes.
If you have a background in B2B customer service, this role could be your perfect next move!
Our client is known for their friendly and collaborative culture, where you will be given dedicated training and development opportunities.
Day-to-day of the role:
- Process orders for your customer base
- Efficiently manage and categorise the team inbox, ensuring all orders are processed in line with KPIs/SLAs.
- Handle incoming and outgoing calls to a high standard.
- Maintain and develop relationships with existing and new customers.
- Manage backorders and delays, keeping customers regularly updated.
- Liaise with internal departments to achieve satisfactory customer outcomes.
- Serve as a point of contact managing service-related issues through to resolution.
- Work towards and achieve set KPIs and objectives.
- Develop and maintain good working relationships with relevant Area Sales Managers
- Provide outstanding service to customers to help increase sales growth.
- Engage in upselling and quote chasing activities.
About you!
- Logical, methodical, and systematic approach with a keen attention to detail.
- Ability to work under pressure while prioritising key tasks.
- Excellent team player with a can-do attitude.
- Self-motivated with the ability to work independently and manage tasks proactively.
- Flexible and collaborative team player with a strong focus on customer service.
- Highly motivated to set and meet high performance standards.
- Experience in delivering excellent customer service.
- Excellent communication skills.
- Ability to work well under pressure.
- Proficient in MS Excel.
- Experience in a similar customer-facing role.
If you are interested in this role, please apply now or email me at