Key Account Manager - Automotive
Birmingham / Solihull
Salary - Competitive
JOB PURPOSE
Ownership of the relationship and continued development of existing and new key automotive customers across all modes, focusing on retention of existing business in addition to identifying opportunities to grow share of wallet.
MAIN RESPONSIBILITIES
- Lead customer weekly/monthly meetings/calls as well as business/KPIs reviews
- Develop and maintain account development plan for each account identifying current share of business and additional opportunities
- Provide market intelligence and updates on an ongoing basis
- Review current and potential future system integration opportunities
- Drive MTV utilization and development
- Troubleshoot and resolve customer complaints including future corrective action
- Work closely with the pricing and procurement teams on quotations and tender responses
- Focus on building relationships with selected customers
- Support collection process ensuring customers pay in accordance with agreed credit terms
- Ensure new customers or lanes are implemented correctly in conjunction with the onboarding team
- Support marketing campaigns and customer entertainment
- Work as part of a team sharing knowledge and experience proactively