We are looking for a Business Support Officer that will provide an efficient and comprehensive business support service.
MAIN DUTIES/RESPONSIBILITIES:
- To undertake a range of business support tasks such as managing your own emails, copying, scanning, faxing, archiving, post, answering the telephone and taking messages.
- To be responsible for inputting and updating records both manually and electronically on multiple systems, including extracting basic information within set parameters.
- Carry out basic audit and quality control of data input.
- Copy typing from notes, including completing standardised templates.
- To deal with enquiries by telephone and face to face and ensure that they are dealt with effectively and efficiently, e.g. answering routine queries, signposting and taking messages where appropriate.
- Provide telephone cover and assistance for other teams as required
- To input, complete and update both manual and electronic standard format data, checking the correct information is provided and chasing missing data.
- Produce standard reports and presentations.
- To provide basic facilities management - setting up rooms for meetings ensuring the required equipment and resources are available and assisting attendees.
- Undertake the co-ordination of public information and literature, ensuring stock levels are maintained and in date.
- To carry out routine invoicing, creating purchase orders (including orders for non routine items), handling of petty cash and taking payments.
- The population and creation of basic of spreadsheets, including the creation and use of basic formula.
The candidates must have:
Understanding of computer systems and competency in Office Applications e.g. MS Word/Excel and office packages.
Previous clerical experience and knowledge of clerical systems and procedures
Experience of dealing with enquiries from a range of people
Reception/telephone experience.
Ability to apply accurate literacy and numeracy skills to include spelling, grammar, punctuation, percentages and decimals
Ability to organise own work with minimum supervision.
Ability to work on own initiative as well as part of a team.
Ability to work to a high degree of accuracy with attention to detail
Ability to communicate both orally and in writing to a range of audiences
Level 2A Able to deal confidently with members of the public, colleagues, members and external organisations PLUS Ability to cope with confrontational situations OR Level 2 B Able to deal with invoices in accordance with council procedures and carry out relevant audit requirements
Flexibility, willingness and motivation to expand knowledge and experience.
Ability to maintain confidentiality
Some posts may involve working in establishments that deal with vulnerable clients and as such applicants must be capable of working in this type of environment
The role is for 25 hours per week The successful applicant will be expected to attend meetings, take minutes, deliver taskings and exchange information with partners so that problem solving around the issue of begging and homeless can develop.