Job Title: Executive Assistant
Department: Policyholder Disputes
Location: London
Reporting to: Head of Policyholder Disputes
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Purpose of Role: Provide high-level support to the Head of Policyholder Disputes and the wider department.
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Key Responsibilities:
- Support Leadership: Assist the Head of Policyholder Disputes and represent the team as the main point of contact for partners and the department.
- Coordination: Organise departmental processes and events, including reporting, social activities, and training workshops.
- Diary Management: Handle extensive diary management by arranging meetings, interviews, travel, and client entertainment. Utilise initiative to make decisions on behalf of others when needed.
- Documentation: Type and draft correspondence, notes, reports, emails, forms, minutes, spreadsheets, and slides.
- Client Relations: Manage professional relationships with clients and stakeholders, acting as gatekeeper for calls and emails.
- Communication: Address client queries and communicate effectively with clients and colleagues.
- Administrative Tasks: Perform organisational tasks such as copying, proofreading, and extensive file management.
- Accounting Support: Process invoice payments, time recording, assist with billing, handle expenses, and prepare financial statements.
- Data Management: Maintain client data and assist with marketing activities.
- Ad-Hoc Duties: Undertake a variety of ad-hoc duties and projects as assigned.
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Key Skills and Attributes:
- Organisational Skills: Proficient in organisational and administrative tasks with attention to detail.
- Communication: Excellent communication and influencing skills.
- IT Proficiency: Advanced IT skills, including experience with spreadsheets and databases, and the ability to adapt to new technology.
- Writing Skills: Strong written skills, with the ability to compile data analysis and write reports.
- Judgement: Demonstrates excellent judgement and discretion regarding confidential and commercially sensitive information.
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Previous Experience:
- Extensive legal secretarial/PA experience within a law firm or professional services organisation.
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General Skills:
- Organisation: Well-organised, uses initiative, prioritises tasks, manages workload, and meets deadlines.
- People Skills: Respectful, positive, articulate, professional, and empathetic.
- Service Delivery: Provides helpful internal services with a proactive attitude, shows commercial awareness, and appropriately represents the department and firm.
- Communication: Calm and articulate, exchanges information and ideas effectively.
- Tech Savvy: Quick to learn new technology and software.
- Judgement and Planning: Shows sound judgement and strategic planning skills, acting within boundaries.
- Dedication: Displays dedication, passion, and eagerness.
- Team Player: A reliable, respectful, and supportive team player.
- Culture Fit: Reflects the firm's culture and values.
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We look forward to hearing from you!
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