Your new company
An opportunity to work for a large, global organisation that is growing.
Your new role
Assisting the service manager in overseeing administration assistance and support to all customers, engineering staff and others within the business to ensure that the levels of customer service are achieved.
Scheduling and coordinating engineers in a timely manner
Escalating customer complaints or escalations
Logging of reactive calls
Monitoring engineer attendance
Producing daily escalation report
Attend team meetings
Providing helpdesk cover for holidays and sickness
What you'll need to succeed
Good organisational skills
Strong customer service skills
Knowledge of CRM systems
Ability to work to deadlines
A sharp eye for detail
Experience working in administrative work and being able to work under pressure and with tight deadlines
What you'll get in return
Free parking onsite
Annual Bonus
Social lunches and events
Pension
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk