Customer Service and Fleet Accounts Executive
Location: Dartford (Hybrid working, 2 days from home and 3 days in the office)
Salary: GBP27,000 per year
Hours: Monday - Friday, 37.5 hours a week.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our well-established clients recruit for an experienced Customer Service and Fleet Accounts Executive to join their ever-expanding team. You will be reporting to the Customer Service and Fleet Manager.
Responsibilities of the Customer Service and Fleet Accounts Executive:
- Provide exceptional administration, systems and technical support to the customer service, dealing professionally, empathetically, and efficiently with all queries and complaints.
- Use technical helpdesk as appropriate:
o To learn more about the products and better understand needs and requirements of installations and provide solutions.
o To provide highest level of admin and technical support to customers and the team.
- Be the first point of contact for a discreet group of customers. This will include a mixture of Body Builders, distributors, Service Partners, and end users.
- Understand and support new business initiatives as the UK develops to win and retain new business - e.g., MDR Services
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries.
- Communicate and co-ordinate with the customer, 3rd parties (e.g. fitters) and internal departments (Sales, Operations, Customer Services, Engineering) in order to deliver fleet contracts successfully.
Requirements of the Customer Service and Fleet Accounts Executive:
- 3+ years proven customer services experience.
- Strong systems capabilities
- Have an appetite to explore and understand Technical/product/electronic products and devices. Inquisitive for knowledge on this subject.
- Effective inter-departmental worker
- Strong verbal and written communication skills for effective interaction.
- Decision-making skills, especially in high-pressure situations.
- Flexibility to adapt to changing circumstances and priorities.
- Strong organisational and multitasking abilities to manage multiple priorities effectively.
- Attention to detail in planning, execution, and follow-through.
- Proven track record of achieving and exceeding goals and objectives.
- Proactive, enthusiastic, and driven.
- Flexibility to work beyond normal business hours when required.
If you feel like you meet the above criteria for the Customer Service and Fleet Accounts Executive role, then please apply now!